The Growing Virtual Call Center Trend and 'Telecommuting Culture'
July 24, 2012
By Allison Boccamazzo
, TMCnet Web Editor
Virtual call centers have been growing as of late to become a widely accepted and embraced trend across the world. They have especially begun to be integrated in new sectors never seen before. Take, for example, the recent news of taxi drivers benefiting from the virtual call center movement. Never thought you’d hear “taxi drivers” and “virtual call center” in the same sentence, did you? This is just one of the exciting aspects of the virtual working world and what this article from ThomasNet News calls “The Telecommuting Culture.” You never know what you’re going to get with virtual working!
Working remotely as well as other growing trends such as working on-the-go have adopted a growing number of employees everywhere. Thanks to the technological advancements made in years past, remote workers are now able to accomplish a wider range of tasks outside of the workplace.
As the article well puts it, “…telecommuting isn’t just a matter of confines of a centralized workplace, it also provides tangible benefits to a company’s bottom-line by improving productivity and cutting costs.”
A recent 2012 Reuters (News - Alert) survey recently reported that approximately one in five workers across the world frequently telecommute, either working remotely from their office or communicating via email, phone or online chats. Additionally, among these telecommuters, 34 percent said that if given the option, they would prefer telecommuting full time. Furthermore, 65 percent worldwide believe that telecommuters are more productive, as they are granted greater flexibility than being confined to a strict work schedule in-office.
In the US alone, there were an estimated 26.2 million teleworkers in 2010 – comprising about 20 percent of the total working adult population, according to research done by WorkSimple. Moreover, 62 percent of companies reported having employees who work remotely, whether part- or full-time. 61 percent of respondents also believe that their companies will eventually allow for more telecommuting and virtual working opportunities in the near future.
In light of this, virtual call center workers boast impressive benefits, such as higher productivity and work quality. To find out more about how you can improve your current virtual call center system or how to adopt a top-notch solution, click here for more information.
To see the article in full – with tons more information and resources on the topic – click here.
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Edited by Amanda Ciccatelli