Virtual Call Center: Achieving Ultimate Optimization While Cutting Costs with 8x8 Inc.
June 28, 2012
By Allison Boccamazzo
, TMCnet Web Editor
Still stuck wondering what hosted VoIP business phone service is best for you, but don’t know where to start? Finding a custom-fit, comprehensive solution can often be very challenging. If you’ve found yourself stumped wondering where to turn to next, perhaps this testimony by Allstate Agency Owner Jerry Crouse will help set you in the right direction. Crouse, who turned to 8x8, Inc. found just what he was looking for a solution to invest in that would carefully consider his operation and the quality of those individuals working for him.
In this case study, “Ensuring Quality Launches Insurance Company,” Crouse details how he wanted a solution that would allow him to spend less without compromising quality. As the case study says, “This attitude, along with a long history in sales, marketing and telemarketing has delivered dramatic results to his four-month-old-company.”
To provide a brief background of Crouse and the company, before opening the agency in North Carolina, Jerry was careful to hire the right people, and even more careful to train them well. In fact, all they did for the first three weeks was train, but all of that hard work paid off, resulting in a head start and firmly positioning themselves in the industry. After hitting the ground and running, Jerry found that they had ranked #14 in the southeast region – only by the end of their second month. The southeast region, which covers four states and includes hundreds of agencies, made this no small feat.
Clearly Crouse is a decisive and contemplative man, and so it didn’t come to a surprise when he decided to thoroughly research his options when thinking about how he would go about acquiring a dependable phone system. After careful consideration, however, he decided to turn to 8x8 (News - Alert) Inc.
“Before opening, I was talking to one of my consultants about how expensive my phone service was going to be with my regular carrier. Equipment was going to be $10,000 for four or five phones. The monthly telephone service was $400 – $500 a month. I wasn’t prepared for that. My consultant said to talk to Vincent of 8x8 in New York. Vincent priced my package. The phones were less than $1,000 and my monthly bill is $177,” Crouse explained.
Not only did he find that 8x8 provided him with a Virtual Office which uses Voice over Internet Protocol (VoIP), but even went so far to acknowledge that “all smart business people are using VoIP these days. It just makes sense.”
Crouse concluded by saying, “Success in this business is all about numbers. 8x8 Virtual Office also comes with reporting software. I can go in at anytime to see who my sales people are calling, and how many inbound and how many outbound calls they’re making. I have full accounting of call volume per telemarketer.”
If you’re interested in how 8x8 Inc. can further your business developments and phone systems, click here.
8x8 Inc. is a Platinum sponsor of ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) (News - Alert) is the world’s premier IP communications event. Visit AudioCodes (News - Alert) in booth #808. For more information on ITEXPO West 2012 click here.
Edited by Rich Steeves