Primus Business Services Launches New Hosted PBX Suite
May 22, 2012
By Rachel Ramsey
, TMCnet Web Editor
Primus Business Services, a Canadian voice and data solutions provider, launched a new hosted PBX (News - Alert) suite of call center services today, delivering big solutions for small businesses by eliminating capital costs, cutting operating expenditures and greatly reducing the technical complexity of implementing and supporting a full-service contact center. Benefits of a virtual call center include the ability to increase staffing flexibility, reduce costs, rapidly scale operations and effectively manage agents regardless of their locations.
Starting and managing a call center can cost businesses thousands of dollars per month in addition to monthly connectivity costs between the customer and third party. With Primus’ new hosted call center service, small to medium sized businesses (SMBs) can start a call center with as few as two agents from $29.95 a month, per agent.
"In speaking with our customers, they identified a gap in the marketplace that they felt Primus could fill. Customers were looking for a solution with all the features and benefits of large contact centers at a cost tailored to the needs of small and medium-sized businesses," said AJ Byers, executive vice president of Primus Business Services.
Primus provides all of the hardware and software required to operate and maintain the service including phones, switches, routers and system upgrades, eliminating capital investment.
"Primus has made significant investments in their infrastructure which allows us to access a superior call center offering that we otherwise wouldn't be able to afford on our own," said Dennis Darby, CEO, Ontario Pharmacists Association. "Now, we'll be able to grow our business nationally at a significantly lower cost."
SMB owners can have complete control over their customer experience and how they drive productivity within the organization. With over 50 features, Primus Hosted PBX can be customized for your business. End-user features include abbreviated dialing, authorization codes, call forward busy, call duration display, group pickup, last number redial, call restrictions, message waiting indicator and forward to voicemail. Other features provided are messaging features, Web portal features, console assistant features, SoftPhone features, and company-wide features.
Intergence, an IT optimization consultancy, predicts that by 2020, around 80 percent of employees may be working outside of their organization. Knowledge workers today expect instant online access via the types of laptops, smartphones, and tablets they use outside of work. Bringing your own device (BYOD) to work has advantages like user comfort, social media access for business tasks, and 24/7 responsiveness, which all translate to increased user productivity. SMBs acquire immediate access to innovative technology and applications, increased workplace collaborations, and cost savings due to employee-owned devices.
Edited by Carrie Schmelkin