Virtual Call Center

(Norwalk, CT – January 25, 2008) – Technology Marketing Corporation (TMC) today announced that the Virtual Call Center channel, sponsored by Contactual (News - Alert), has been launched as the newest addition to the TMCnet channel program.  

 

The Virtual Call Center channel promotes on-demand contact center solutions and includes an overview of Contactual’s products. In addition, visitors can find valuable resources such as case studies, white papers, online product demonstrations, feature articles, and industry news.

 

The Virtual Call Center channel can be found at: http://www.tmcnet.com/channels/virtual-call-center/.

 

TMCnet’s channels are micro-targeted information portals where readers can find topic-specific news, articles, feature stories and product reviews. TMCnet has over 70 channels covering important topics in the IP Communications, VoIP, IP Telephony, CRM, Call Center and Information Technology industries. 

 

“Contactual is pleased to join forces with TMC, the leader of communications and technology media,” commented Mansour Salame (News - Alert), CEO at Contactual. “Taking advantage of TMCnet’s credibility and expertise in driving traffic will reinforce our branding and distinguish Contactual as a contact center solutions market leader.”

 

Contactual understands that contact centers are mission-critical to companies that sell products, answer questions, resolve technical support issues, take reservations, hand inquiries, and perform other customer-facing services. That’s why the company developed its OnDemand Contact Center Solution, a robust application that ties together all customer communication channels (e-mail, Web chat, phone, voicemail) and provides both standard and custom performance metrics. OnDemand Contact Center is the foundation for successful customer interactions, and enables companies to reap the benefits of setting up virtual call center operations.

 

“TMCnet welcomes Contactual’s Virtual Call Center channel into our program,” stated Dave Rodriguez, Vice President of Publications and Conferences, TMC (News - Alert). “They are a leading virtual contact center solutions company that shares our vision in the advancement of new technologies. Our channel program is a community-building vehicle assisting our partners in building their brand, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology Web site in the world.”

 

TMCnet is the leading Web site for communications and technology professionals.  TMCnet achieved a record breaking 3 million visitors and 30 million page views in July 2007 according to Webtrends. 

About Contactual

Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual is a 2007 CODiE Award finalist, a recipient of the Best of Call Center 2.0 award, has earned the Frost & Sullivan (News - Alert) 2005 Global Excellence in Technology Award, TMC Labs' Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring (News - Alert) 100 North America list of the top 100 privately held technology firms. For more information, visit www.contactual.com.

TMCnet is one of the most flexible, useful and fastest growing b-to-b technology sites on the Internet. With its ability to provide RSS feeds and e-mail alerts by keyword and its automated press release posting application, TMCnet is an online innovator. Providing news, features and commentary covering VoIP, IP communications, CRM, contact center and information technology topics, TMCnet is read by more than three million unique visitors each month, according to Webtrends. TMCnet is also proud to have received a complimentary letter regarding our editorial quality from legend Warren Buffet regarding a Geico article.

Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine which have a combined readership of over 600,000 including pass-along readers. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves two to three million unique visitors each month globally. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

 

For more information about TMC, visit www.tmcnet.com.

For information on TMCnet’s channels program, please contact John Sorel at (203) 852-6800, ext. 229 or e-mail: jsorel@tmcnet.com.

TMC Contact:

Mae Kowalke

TMCnet
Tel: 203-852-6800
Fax: 203-853-2845
channeleditor@tmcnet.com

www.tmcnet.com

Sasha Nunke

Tel: 650-292-8612

Fax: 650-292-8613

Email: snunke@contactual.com

Website: www.contactual.com