Virtual Call Center

On-demand contact center solutions provider Contactual (News - Alert) has announced it is a Silver Plus sponsor for NetSuite’s first-ever global conference for customers, partners and developers – SuiteWorld 2011. San Mateo, California-based NetSuite (News - Alert) is a provider of cloud-based business management solutions. The event, which runs from May 8 to 12 in San Francisco, will offer attendees the insight, inspiration and training they need to run their business faster and smarter “in the cloud.”

SuiteWorld 2011 is offering attendees more than 75 sessions in eight different breakout tracks, high-quality, targeted keynotes that explore trends in cloud computing, and a variety of important networking opportunities.

Redwood City, California-based Contactual’s partnership with NetSuite spans many years. Contactual has a large number customers who are benefit every day from its pre-built, one-click integration for NetSuite environments. Customer-facing teams in organizations using NetSuite can benefit from instant access to customer information via screen pop, logging and storing call notes in NetSuite, easy access to call recordings and more, all from a single interface.

NetSuite enables companies to manage core key business operations in a single system, including which includes enterprise resource planning (ERP), accounting, customer relationship management (CRM), and e-commerce. NetSuite's “real-time dashboard” technology provides an easy-to-use view into up-to-date, role-specific business information.

Contactual's call center software provides the same functionality of prominent, high-cost on-premise call center systems, but minus the long implementation delays, maintenance responsibility and hidden costs.

Contactual will be demonstrating its NetSuite integration capabilities in the SuiteWorld Expo Hall, in booth SP159, and encourages SuiteWorld attendees to stop by and learn more.

Thierry Grenot, founder and Chief Technology Officer at Ipanema Technologies, writes the WAN Optimization column for TMCnet. To read more of Thierry’s articles, please visit his columnist page.

Edited by Chris DiMarco