Virtual Call Center

Living large in the cloud appears to be the way to go as of late. Companies launching in Silicon Valley that operate as Internet-based businesses are responding to growing opportunities, producing sales impressive enough to land them 5^th overall and 2^nd in profit market and market value.

According to this Contactual (News - Alert) blog, this is an impressive turnaround in returns after the pain of the economic downturn. Those launching a virtual call center to leverage the power of cloud computing are also creating opportunities, while realizing the cost and efficiency benefits of this platform.

As a result of the phenomenal success in the cloud and for Internet-based companies, such as virtual call centers, less impressive turnarounds have been seen in hardware and traditional networking companies. Fewer companies are investing in this space, making it more difficult for these companies to thrive.

The recovery period is not without change, as demonstrated by the recovery from the Great Depression. This recovery helped to instigate specific organizations and services aimed to protect the people and business. One such organization was the Security Exchange Commission. Another positive change, however, was not in an organization or a policy, but instead in the attitudes of the American people.

Is it possible we are seeing a paradigm shift in the way businesses operate, especially in regards to the virtual call center? Experts have been predicting that there will be a tipping point when businesses and organizations will realize that the total cost of ownership for traditional enterprise software deployments is just too hard to justify.

Traditionally speaking, the virtual call center was only put in place when businesses needed it for disaster recovery or to meet the needs of internal departments. Now, enterprise-level customers are turning to on-demand software to address the core business unit needs. And, according to Contactual, there really isn’t a better time to be able to focus on high growth and high value, while also implementing repeatable business activities on the cloud.

The climate and the industry are both changing as the contact center is experiencing a significant paradigm shift. For Contactual, the virtual call center company recently announced first quarter results, which were quite dramatic. In addition, Contactual has been named to the OnDemand 100 top private companies for the second year in a row.

For those of you who have yet to embark on the virtual call center path or have not leveraged cloud computing to streamline operations or reduce overall costs, you are missing the opportunity to expand your capabilities, improve your processes and create a more efficient environment.