Silicon Valley startups have not always been the darlings of strong growth, as demonstrated by the dot.com bubble that burst in the none-too-distant past. For those companies operating in the cloud, however, now is a good time to branch out into new opportunities. In fact, the demand for hosted solutions continues to grow as organizations recognize the power in the platforms, especially that of the virtual call center.
This recent Contactual (News - Alert)
We did have the opportunity to learn about recovery reviewing the aftermath of the great depression. At that time, there were a number of federal changes and regulations that were introduced as a direct result of the depression and many of them are still relevant today. The most important change, according to Contactual, was the change in the attitude of the American people toward various aspects of life.
The question for many operating in the virtual call center space is whether or not there is a paradigm shift in the way businesses operate as the recovery takes hold. Some anticipate that there will be a tipping point for businesses and organizations to realize that the total cost of ownership for traditional
The virtual call center is no longer just a choice for those seeking disaster recovery coverage. Now, the virtual call center and other hosted solutions are becoming the platform of choice for small businesses and enterprises alike seeking to streamline operations, improve efficiencies and productivity, all while also reducing costs.
Contactual understands that there is a significant paradigm shift taking place in the contact center industry as a number of companies are changing their view of the virtual call center. The company recently announced its first quarter results, which were dramatic. Such results indicate a
This growthis great news for startups in Silicon Valley as it means the demand for the virtual call center and other hosted solutions is not only strong, it is likely to continue to grow. Companies of all sizes are recognizing that with the virtual call center, they can easily do so much more with less.
strong marketand opportunity to continue to drive growth. enterprise software deployments is just too high to justify. This will help to drive the ultimate demand for the virtual call center.blog focused on this rapid growth, highlighting that Internet-based businesses were 5th in sales, with an impressive 2nd in profit margin and market value. Such results are impressive in a market where a downturn had so many businesses closing their doors. By stark contrast, the businesses with less impressive turnarounds proved to be hardware and traditional networking companies. Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.Edited by
Chris DiMarco 
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