Virtual Call Center

According to press release issued earlier today, for the second year in a row, software provider Contactual has been recognized as a leader in the on demand field for its portfolio of customer service and virtual call center solutions by AlwaysOn. Contactual (News - Alert) enables call centers to access new competencies in a modular respect, cherry picking solutions that work for them as they expand. Contactual has customers ranging from Fortune 500 companies to small and medium businesses, and distribution partners serving the U.S., Canada, Europe, Japan and Australia.

Online media provider AlwaysOn’s list of the OnDemand 100 has historically been a showcase for thought-leaders and buzz generators in the field of hosted solutions. With this announcement, Contactual adds yet another trophy to its already storied case. The company was also a recipient of a Customer Interaction Solutions product of the year in January, a prize that it also received in 2010.

“Cloud computing and SaaS (News - Alert) continue to deliver innovative approaches and tremendous benefits to customer facing organizations of all sizes and we are honored that for the second year in a row the OnDemand editorial team recognizes our leadership in enabling this transformation,” said Chris Brennan, president and CEO of Contactual. “Our customer expansion has seen unprecedented growth reflecting our commitment to enable organizations with simpler, faster, richer solutions compared to our competitors that enhance their customer experience and improve satisfaction and retention rates through more effective multi-modal customer interactions.”

Contactual and the OnDemand Top 100 companies will be honored at an event on March 28.

Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

Edited by Janice McDuffee