Virtual Call Center

"We’re proud to announce our new Contactual (News - Alert) Channel on YouTube," say officials of the company, adding that "we’ve designed it to be much like our contact center products, a place where you can go and—on demand—connect with the content you need to run your call centers more efficiently, more effectively, and with the flexibility to deliver top-notch customer service."

So, log on -- "at your convenience," they say, "because that’s the way we roll at Contactual"—and check out the videos: "We’ve already posted nearly half a dozen clips on topics as diverse as integrating Salesforce.com (News - Alert) and NetSuite CRM to the benefits of virtual call centers and the improved security of a hosted call center."

Contactual's Channel is described by company officials as "one more avenue to learn how you can transform your call center from being a drag on budget and human resources into a lean, flexible, easy-to-use asset that deploys quickly and integrates with your existing apps."

Using Contactual’s global footprint, with data centers in the U.S., U.K, Canada, Japan, and Australia, company officials are billing the service as as for where "the globe is now your office—virtually rent-free," since "instead of expending budget on expensive technical maintenance and upgrades, the Contactual Channel on YouTube (News - Alert) will show how to deploy a better, nimbler, less expensive call center, whether  for customer service, help desk support, telesales, or any other call-based agent strategy."

In January Contactual announced that its Multichannel Connect for Salesforce received a 2010 Product of the Year Award from Technology Marketing Corporation (TMC) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

The Contactual OnDemand Contact Center provides an alternative to the traditional approach of purchasing on-premises call center technology and hiring a team to implement and maintain it. Delivered in the Software as a Service (SaaS (News - Alert)) model, the Contactual offering allows companies to implement a contact center for a low subscription fee.

Want to learn more about the latest in communications technology? Then be sure to attend ITEXPO East 2011, taking place Feb 2-4, 2011, in Miami. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.