Virtual Call Center

Technology finance and management consulting expert David Chen has joined on-demand contact center software provider Contactual (News - Alert) to serve as the company’s vice president of finance and administration.

One of the leading financial executives in Silicon Valley, Chen previously held several senior finance positions at Sun Microsystems (News - Alert) before joining Contactual. While there he held positions in business partnering, controllership, acquisitions, operations, and financial planning in both hardware and software businesses. Prior to joining Sun, he served as operations controller for the Siliconix/Temic Semiconductor division of Daimler Benz, and before that held roles in investor relations and financial planning at National Semiconductor Corporation. He has also had stints working for The Sachs Group and Amherst Associates.

Chen holds a master’s degree in finance and marketing from The University of Chicago and a bachelor’s degree in chemistry and economics from Northwestern University.

"We are excited to have David join Contactual," said Mansour Salame (News - Alert), CEO of Contactual, in a press release. "David’s outstanding credentials, combined with his wealth of understanding of technology companies and start ups make him a perfect fit for Contactual and will be crucial in providing a solid foundation for the global expansion of our services."

Contactual made news on TMCnet just yesterday when the company announced that its Japanese subsidiary, White Pajama, a joint venture with Tokyo technology giant Infocom, has formed an alliance with Probridge, Inc., a new provider of CRM solutions in Japan. Probridge, which offers outsourcing, consulting and sales promotion within the CRM and call center domain, will now sell Contactual’s (White Pajama’s) OnDemand Contact Center platform on a wholesale basis. This will be available through Probridge’s ASP service, “Telepass!” which is targeted at the SMB market in Japan. Probridge will use Infocom’s equipment to deliver the hosted contact center service.

The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency.

For more information, visit www.contactual.com.

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Patrick Barnard is Associate Editor for Customer Interaction Solutions magazine and Assignment Editor for TMCnet. To see more of his articles, please visit Patrick Barnard’s columnist page.