Virtual Call Center

Contactual, a global provider of virtuall call center solutions will be a sponsor of salesforce.com’s Dreamforce 2010 conference scheduled for December 6-9, 2010 at the Moscone Center in San Francisco.

This global cloud computing event is focused on inspiring customer, partner and developer success with cloud computing.

If you are attending this event you will get a chance to learn how to maximize your current investments and also explore new offerings across Salesforce Chatter, Sales Cloud 2, Service Cloud 2, Force.com and more.

Contactual (News - Alert) notes how over the past ten years the cloud computing economy has radically changed the way companies operate and says that now, the next generation of cloud computing is becoming inherently social, real-time and mobile.

This transition, according to Contactual, is happening at Dreamforce where hundreds of salesforce.com partners will exhibit the latest cloud offerings, as well as training sessions and breakout sessions.

Contactual’s OnDemand Contact Center eliminates the need for on-premise infrastructure or for agents to be physically located on-site. The company claims that its solutions are particularly well-suited for Salesforce CRM users who want to manage customer interactions in the cloud.

“Cloud computing continues to usher in tremendous innovation and benefits to customer-facing organizations of all sizes and we are delighted to return to Dreamforce this year as a sponsor”, said Chris Brennan, CEO and president of Contactual. “Organizations are embracing the cloud as they look for new ways to connect with their customers and effectively manage customer interactions in a world that is moving beyond the phone for service and support. Dreamforce is the ideal place for us to demonstrate how the OnDemand Contact Center has provided Sales Cloud 2 and Service Cloud 2 customers with increased flexibility, enhanced multimedia interaction capabilities and real-time visibility across their contact center operations.”

Read a related article at TMCnet “Contact Center Software Provider Contactual to Participate in Cloudforce 2010.”