Virtual Call Center

In its announcement concerning business results for the second quarter of 2010, Alpine Access said that it had ended the quarter with 20% growth in revenue, had also signed three new enterprise clients representing new markets, and was anticipating revenue growth of 40% for 2010 as a whole. To fuel this growth, the company further announced that it plans to hire 3,000 new employees nationwide by the end of 2010.

With these figures, Alpine Access, the pioneer in virtual and employee-based contact centers, shows that it has managed to avoid the negative situation afflicting the brick-and-mortar call center industry as a whole, which is currently contracting by 6% to 8% annually. The success enjoyed by Alpine Access serves as further proof that virtual call centers have reached mainstream acceptance. A Fortune 1000 hospitality and leisure provider, a top financial services firm and a Fortune 50 technology firm are among Alpine Access’ new clients.

The company is taking advantage of its strong footing at present by continuing to invest in processes and people to bolster its ability to continue to serve its clients’ needs. These new hires are to handle programs such as inbound collections, high value account management, sales and advanced technical support. This hiring initiative takes advantage of Alpine Access’ virtual business model, which transcends geographical boundaries, making it possible and convenient to hire top professionals no matter where they reside.

Christopher Carrington, president and CEO of Alpine Access, said that executives at every level have begun to realize that outsourcing their contact-center operations to Alpine Access can result in significant benefits. Carrington clarified that clients can improve their capacity to bring in, serve and keep more customers in a cost-effective way to significantly enhance their brand reputation, thanks to Alpine Access’ pool of at-home professionals and top virtual processes.