Virtual Call Center

Magellan Solutions Outsourcing, Inc., one of the Philippines’ fastest-growing call centers, has opened a new delivery center at Summit One Tower Building along Shaw Boulevard in Mandaluyong City.

The new office is set to be completed by November 2010. Frederick D. Chua, chief executive officer, Magellan Solutions said that the latest facility will accommodate 285 “capable” seats and will house the CEO’s office, conference room, training rooms, recreation area, sleeping quarters and more.

More development projects in the center are now underway, said Chua.

He said the expansion is a strategic step toward providing first-class back-office support for businesses worldwide.

The company, he said, remains committed to serving global small and medium enterprises, entrepreneurs and professionals.

“Magellan Solutions Outsourcing has gone through measured growth from its first site in San Juan City, which presently has 245 seats,” Chua said.

“We are extremely delighted to see more businesses considering us to generate increased operational efficiency and for cost reduction,” he added.

Magellan Solutions Outsourcing, Inc. was established in 2005 starting with only 14 agents. It is presently staffed with 250 employees and continuously growing.

To date, the combined delivery centers provide operational seating of over 500.

Established in 2005 as purely inbound call center, Magellan Solutions quickly expanded to become diversified in its offerings, providing both outbound and inbound call center services after a few months of operation.