UniPress Software, Inc. announced it continues to experience strong demand for its FootPrints product line from the higher education market. Universities and colleges are using FootPrints to centralize and automate internal and external support activities throughout their campuses and for remote user support. UniPress attributes FootPrints ease-of-use, affordable price, cross-platform support, and flexible, multi-project capabilities to its continued success within this important market.

FootPrints offers a 100% web-based platform to help educational institutions reduce their support expenses, increase capacity, and improve communication by streamlining their help desk and customer service operations. The software combines centralized, multi-channel issue tracking capabilities with built-in features such as self-service online, workflow automation, knowledge management, two-way email management, and comprehensive reporting. FootPrints is easy to administer, without costly programming, consulting, or training, and university service and support departments can typically have the solution up and running within days. FootPrints is fully customizable, and offers built-in process-automation templates for different project needs. It also supports industry best practices, and was certified as ITIL-compliant in 2004 by Pink Elephant.

Universities and colleges can take advantage of FootPrints ability to create multiple, partitioned projects with separate databases. This functionality helps automate all types of activities related to help desks, IT services, and customer support centers, as well as other operational processes, such as facilities management, IT resource tracking, and development and bug tracking.

"FootPrints has really unified our teams and our technical support efforts," said Gary Knigge, Computer Support Coordinator at the University of Wisconsin-River Falls. FootPrints is very intuitive, easily configured, extremely adaptable, and because it is web-based, all of our support staff can easily access it regardless of location or platform. Also, we have found the UniPress staff a delight to work with and very responsive to our needs."

In 2004, many higher-learning institutions purchased FootPrints, including the University of Wisconsin, Penn State University, Old Dominion University, University of Arkansas/Fulbright College of Arts and Sciences, Lehigh University, Drexel University College of Medicine, University of California (Berkeley), Georgia Institute of Technology, Cleveland State Community College, Long Island University, and the University of Pennsylvania.

When speaking with our university and college customers about FootPrints, value is a word often used to describe their experience, said Mark Krieger, President of UniPress Software. The combination of FootPrints comprehensive service desk management capabilities and advanced workflow along with its flexibility and versatility to manage other processes and tasks all without prohibitive set-up, maintenance, and consulting costs makes it a wise investment for university customers.

Universities and colleges can also benefit from a variety of FootPrints integrated add-on solutions to support their needs, including automated asset management, dynamic access to existing LDAP-based address books or SQL-based databases, network security and monitoring, and more.