By Spencer D. Chin, TMCnet Web Editor
Today’s business user has a maddening array of choices of when it comes to communications solutions, spanning a range of equipment, network architectures, and costs. The choices can be confusing when trying to design solutions.
Comverse (News - Alert), a leading provider of software and systems enabling network-based, multimedia enhanced communication and billing services, continues trying to take the pain out of configuring a communications service solution, through its Total Communication concept, which the company is banking on to help drive growth.
In a recent interview, James Colby, chief marketing officer of Comverse, explained to TMCnet that the Total Communication concept behind its solutions enables users to utilize whatever devices they prefer. Comverse’s Total Communication products — a range of messaging, billing, content, converged IP
communications, and handset software solutions — bridge the gap between users and their customers and supply-chain partners.
Colby noted that even one of Comverse’s older products — its voice mail system — has been enhanced with features such as video and a network address book. He added that Comverse’s messaging products can all be accessed via a Web interface.
No longer need do particular devices to be relegated to specific functions, Colby believes. The company’s Total Communication solutions enable users to perform tasks from anywhere, at any time.
Using Comverse’s Total Communication solutions, users can communicate intuitively between message formats — for instance, typing an SMS on a desktop keyboard rather than a mobile device. “We can emulate mobile functionality on a desktop,” Colby said. “We’re taking the mobile communications experience and extending it to other access types.”
That same desktop not only performs functions one normally associates with mobile devices, it can initiate video and voice communications as well, through intuitive Web-based interfaces that reside in Comverse’s communication solutions, according to Colby.
Comverse’s scalable, end-to-end solutions support flexible deployment models, including in-network, hosted, and managed services, to meet the marketing, technology, and business requirements of each service provider. Their versatility helps reduce users’ capital costs for equipment investment, according to Colby.
“You used to have to invest a lot of money in equipment. Now, you can buy solutions from us at very low cost,” Colby said.
For more information on Comverse’s portfolio of Total Communication solutions, please visit the company’s Web site or e-mail: [email protected].
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