XCom Global has announced the launch of 24-hour toll-free phone support for international travelers around the world.
While email support is still available at [email protected], customers can now make a toll-free call to XCom Global from 37 major countries whenever they want.
“We brought on Joe Fennell (News - Alert), a 20 year wireless industry veteran, as our chief operating officer (COO) earlier this year to streamline operations,” said Seiji Nishimura, founder and CEO, XCom Global, Inc. “Under his leadership, we have made the customer experience our highest priority. To this end, we have been working hard to improve our support.”
XCom Global is also monitoring social media networks such as Facebook (News - Alert) and Twitter for inquiries.
In order to offer this contact option to its customers, XCom Global had negotiated discounted rates in more than 175 nations. Alliances with various partners have enabled it to offer travelers international data plans at a very affordable fixed rate.
Before going abroad, travelers have to plan head regarding their coverage, so that when they reach their destination they can easily use a data connection. The battery powered mobile hotspot quickly connects to 3G/4G wireless networks and provides private and secure Internet access for up to ten devices.
The mobile hotspot leverages the latest in security technology to provide Internet access at a flat-fee rental basis. This kind of payment ensures that travelers are connected without having to pay roaming fees or keep tabs on Internet usage.
“Since our customers are spread out across the globe, there is likely to be someone using our service in every time zone at every moment of the day. That is why 24/7 phone support is so important and we are pleased to be able to provide this level of accessibility,” added Nishimura.
Edited by Blaise McNamee