Beginning with the digits 800, 888, 877, 866 or 855, a toll free number can enable any business to present a local image, even if it is halfway across the globe, as well as have important calls routed from anywhere and at anytime. Enabling both current and prospective customers alike to contact your firm free of charge can, in turn, drive satisfaction levels through the roof, no matter if the call is being conducted via a landline or mobile device.
When an organization does make the beneficial decision to implement a toll free number, there are certain elements they may not even be aware of. In part one of this informative series, we will highlight some of these facts and why using the telephone as a primary communication channel can blow open the door to new business opportunities.
60 percent of websites have no toll free or local business phone number listed on their homepage.
For both current and prospective clients, when a problem or issue arises it is imperative that those who feel most comfortable overcoming the obstacle or voicing their opinions via the phone can do just that, without any associated frustration. When a firm is virtually impossible to reach on the telephone, this can be the push a customer needs to turn to a competitor.
Customers are 30 times more likely to give out personal information when they call an 800 number.
Not only can a toll free number ensure that a sales, marketing or customer service department is reached in the shortest period of time possible, the solution also generates more leads when compared to traditional telephone numbers.
Currently, every Fortune 500 company has a local or international toll free number in place.
While this statistic may seem rather high, it rings true. In fact, firms that fall within this sector have found that with the advanced features powered via a toll free number, it can be fully customized to meet your individual organization’s needs in addition to forwarding calls where and when you want them.
Nine in 10 Americans admit to leveraging a toll free number.
Why wouldn’t a company looking to enhance its global footprint implement a toll free number right away into operations if they haven’t done so already? One company deeply rooted in the space is Global Call Forwarding, a company whose service offers an array of intuitive features that add value to a toll free number instantaneously.
According to the company’s website, “The ring tone on every single local or toll free phone number may be customized to match the local ring tone or any other ring tone that are used around the world. Calls received on a given local phone number can be forwarded to multiple phone numbers simultaneously so that at least one of the ringing numbers will pick up the incoming call before it is missed. Incoming calls can be forwarded to multiple phone numbers based on the time of the day and day of the week, so that multiple time zones in various parts of the world may be covered by different call centers as well.”
Nearly half of all long-distance calls made in the U.S. are considered toll free calls.
Due to the fact that a toll free number can be set up anywhere in the world and that they are extremely easy to remember, it is easy for businesses to establish a virtual presence by activating the offering. Plus, the fact that the user making the outgoing call isn’t charged a penny, but rather the business with the toll free number in place is held responsible for the fees, makes it even more of an appealing option.
Be sure to stay tuned for part two of this series found exclusively on the Toll Free Number Channel on TMCnet!
Edited by Alisen Downey