Did you know that with a toll free number in place your business can see countless benefits ranging from reducing expenses and driving sales to seeing a much quicker return on investment (ROI)? How about the fact that nearly 90 percent of Americans claim to utilize these numbers frequently? If you haven’t yet realized the countless ways in which your company can grow with a toll free number in place, be sure to read this article.
Here are the top five reasons why your firm needs to implement a toll free number without delay:
1. Raise the bar on the customer experience
Let’s admit it: at one time or another in your life, you have picked up the phone to voice your concern about a product to its maker only to find yourself receiving a huge bill weeks later for the time spent on the line. With a toll free number in place, the chances of a customer having to spend their hard earned cash on this communication will be completely eliminated since the call being made is free of charge.
In addition, “you can improve your customer service and satisfaction simply by being available to take multiple calls. A toll free number makes it easier for customers to reach you and get their questions answered. They’ll be able to call you any day and at any time. The easier you make it for your customers to reach you, the more likely they are to remain a customer,” a recent article revealed.
2. Present a much more professional image
No matter how small your business is, a toll free number can help you to portray a much bigger and more professional image to customers. In fact, it has been proven that companies can see sales increase as much as 30 percent when including a toll free number in their marketing and promotional materials.
3. Easy to commit to memory
Since toll free numbers are highlighted as beginning with the digits 800, 888, 877, 866, or 855, even the most forgetful client will be able to connect with their brand of choice both now and in the future, since they aren’t required to remember a specific area code. Complete with the ability to work in conjunction with nearly any landline or mobile phone, these numbers can even be forwarded directly to a business or personal line to ensure important calls will never again be missed.
4. Present a local presence
Even if your company happens to be halfway across the globe, a toll free number will enable you to continuously interact with your geographically separated customer base from wherever they happen to be located at the time. Say, for example, your firm decides to relocate. With a toll free number in place, you’ll never have to worry that your customers will turn to a competitor because you are out of reach. Instead, you can answer their incoming calls at any time, right from your cell phone.
5. Extend your marketing reach internationally
Toll Free numbers help businesses of all sizes access international markets in a cost-effective way. According to the U.S. Census Bureau, international markets are becoming increasingly important for the growth of small and mid-sized firms. “A total of 26 percent of the mid-sized business that were trading internationally significantly outperformed their competitors, but a recent study conducted in Feb 2013 revealed that still one of the small businesses’ biggest concerns relating to international trade is overcoming the barriers to international growth and to establishing contacts with foreign and overseas customer base,” Anibal Manzo, marketing manager at Global Call Forwarding concluded.
It is clear that the advantages associated with leveraging a toll free number are plenty. As time passes, personal toll free numbers will continue to be looked at as a key social tool, so hop on board this moving train before it leaves the station!
Edited by Blaise McNamee