AnswerNet (News - Alert), a provider of call center and phone messaging services, has now integrated business phones with TextGen, which text-enables existing voice-only telephone numbers.
By easily integrating text into customer care communication channels, TextGen allows customers to improve customer service and productivity.
AnswerNet now offers TextGen as the perfect complement to call center services. The solution is ideal for recalls, product registrations and other common support needs, allowing the company to keep its current business phone number without having to worry about adding additional lines or extensions. The same number can now be used by the company to send out alerts and other important and timely information via text message, and its customers can text the company with inquiries and reach out to its support services in a new way.
TextGen also integrates easily with most database and CRM systems through a simple, yet sophisticated API. Text communications with TextGen can be enabled for virtually any application ranging from software registration to take-out orders to subscription management and everything in between, the company said.
The software frees up phone lines for more complex or lengthy discussions requiring a customer service representative, without the need for more operator stations or equipment, the company said.
Thomas Howe (News - Alert), designer of TextGen, sees the integration of text as an inevitable evolution of business communication.
“Many traditional consumer-facing businesses haven’t found a way to make texting practical,” Howe added. “We’ve solved that. There is no app to download or special codes to input. Simply text the regular 10-digit number and follow the prompts. It’s easy.”
TextGen captures the content of every conversation verbatim and stores the data in the cloud. The data is accessible through the TextGen portal by any Web-enabled device. The data can then be exported for uploading to a business’ back-end system.
AnswerNet specializes in inbound, outbound and electronic services, as well as business process outsourcing (BPO) for small to large businesses throughout the United States and Canada.
Edited by Alisen Downey