Telemarketing Software Featured Article

Nothing can replace good customer service, and the rewards it brings are well worth the effort. Just ask CubeSmart, which places a great onus on customer service.

CubeSmart's efforts to redefine service in the self storage industry came to fruition when it was recognized in the 2012 Best of Business reader-choice poll and awarded the Best Customer Service award.

The poll is an annual campaign that has self-storage industry professionals acknowledge the services of their favorite service providers.

We have been pleased with the recognition of these efforts from our retail and commercial customers and are honored to be formally recognized by peers and other self-storage professionals for our exceptional Customer service," said Chris Marr, president of CubeSmart.

According to the 2011 Self Storage Almanac, CubeSmart is one of the top four owners and operators of self-storage facilities in the U.S., providing innovative, flexible and investment proof services.

A self-administered and self-managed real estate investment trust, CubeSmart owns and manages 520 self-storage facilities across the United States and operates the CubeSmart Network, which consists of approximately 850 additional self-storage facilities.

These self-storage facilities offer storage space for residential and commercial customers, in a manner that is affordable, secure, climate-controlled and easily accessible. The executive team at CubeSmart works hard to anticipate and resolve problems quickly.

CubeSmart has a strong customer referral program and is firmly committed to building business referral partnerships within the communities of each facility.

Management teams are put through rigorous specialized training programs to uphold the high customer service standards that CubeSmart has set for itself.

The company believes in thorough and transparent communication with owners and investors, and remains committed to keeping owners informed through reports and weekly summaries. Plans to exceed customer expectations, with the addition of personalized services and technology, are in the pipeline.

Mzinga (News - Alert), a pioneer in social intelligence solutions, services and analytics for business, announced today that CubeSmart has selected Mzinga's OmniSocial to power its employee collaboration, training and communication initiatives, as well as ongoing social partner communications.

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