Telecom Expense Management

As mobility continues to propagate in the workforce, companies must proactively seek cost savings and place telecom expense management at the forefront.

 

Enabling organizations to proactively influence employee mobile usage and enforce their corporate wireless usage policies, Fairfax, Va.-based Rivermine, a leading provider of automated telecom expense management solutions, this week announced the addition of  “real-time wireless usage management” capabilities, known as RWUM, which can be used with Rivermine’s (News - Alert) wireless expense management solution to detect and respond to mobile device expense problems as they occur.

 

“Real-time wireless usage management complements the many other real-time components of our wireless expense management solution,” said Rivermine President and CEO Mark Logan (News - Alert). “We want to offer our customers every technology possible to reduce the costs of managing the mobile devices of their organizations.”

 

Although wireless can improve communications and enhance productivity by allowing employees to work via mobile devices, IT departments need to evaluate user requirements and then measure the costs, industry experts say.

 

To this end, RWUM includes an agent that is resident on corporate-liable mobile devices to monitor, report and control usage. Alerts can be automatically sent to employees or the IT department when usage thresholds are met. Further, company officials said policies can be proactively enforced on devices if desired. Alerts and policy controls can be set for:

Company officials said these enhancements are part of Rivermine’s broad suite of software and services that help organizations manage their corporate-liable mobile devices, service plans and related expenses.

 

Rivermine’s mobile solution includes outsourced mobile device management services, which leverage platforms such as Research in Motion (News - Alert), to offer over-the-air device data wiping, device kill and application deployment capabilities. The solution also helps companies reduce mobile device and service plan fees by managing ordering, inventory, spend optimization, help desk, invoice processing and device recycling functions, company officials said.

 

The company experienced a revenue increase of over 60 percent compared to revenues during the first half of 2008. Moreover, it added 66 new personnel to the team over the last year with nearly 30 people joining customer service delivery groups in the first half of 2009 alone.