IBM Emptoris Rivermine on Cloud Enhances TEM Flexibility
March 22, 2013
By Rory Lidstone, TMCnet Contributing Writer
When it comes to telecom expense management, IBM Emptoris Rivermine is among the best known, enabling companies to reduce telecom expenses through active management of the entire mobile and network communications lifecycle. IBM Emptoris Rivermine (News - Alert) Telecom Expense Management on Cloud takes this one step further, offering all the advantages of the original but with the flexibility and cost savings of a cloud solution.
Indeed, Emptoris Rivermine on Cloud (PDF) offers a robust, flexible suite of managed services that offers best-in-class outsourcing of telecom expense management business products in a number of package levels. This allows customers to pick exactly the level of coverage needed. Best of all, customers can upgrade or downgrade as needed.
Package levels include Standard Edition, Premium Edition, Select Services and Mobile.
IBM Emptoris Rivermine on Cloud Standard Edition provides on-demand, SaaS (News - Alert)-based telecom expense management with invoice acquisition and loading services performed by IBM experts. This package also features critical automated software functionality, helping customers to managed other TEM functions such as ordering and provisioning, cost allocation and much more.
The Premium Edition extends the Standard Edition with Rivermine experts providing cost allocation services, as well as the analysis and auditing of invoices and dispute management with carriers.
IBM (News - Alert) Emptoris Rivermine on Cloud Select Services is meant to extend any managed services solution into a robust TEM outsourcing solution, under which IBM will manage the entire TEM program, including support for custom TEM processes specific to an organization. Furthermore, this package also sports the option of having IBM experts handle telecom provisioning and invoice payment.
Finally, the Mobile package is a robust mobile managed service designed to reduce mobile expenses, while better managing mobile devices. In other words, this package helps to ease the complexity of managing complex contracts and rate plans with Web-based reporting, catalog management and an employee Web portal.
Earlier this year, IBM deepened its commitment to mobile with the release of IBM MobileFirst, an extremely comprehensive mobile portfolio that combines security, analytics and app development software with cloud-based services and deep mobile expertise.
Edited by Rachel Ramsey