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Telecom Cost Management Featured Article

December 17, 2009

Telecom Cost Management Company Provides 'Do-It-Yourself' Audit Service Model

By Erin Harrison, Senior Editor

Typically, large organizations have telecom services that change frequently enough where they can afford to dedicate experienced individuals to audit and optimize their services.
Tellennium offers a so-called “do-it-yourself” audit service model for organizations that want to perform their own audit and optimization of their telecom expenses.
According to Greg McIntyre, president of Tellennium: “Due to the current economic conditions, they may have the available knowledgeable personnel to do it on their own – it’s better than a layoff.”
“However, the same frustrating items described above, of course, exists – it’s a daunting task to go through all of the paper, multitudes of CDs/online access, items, cryptic descriptions and hidden charges,” he explained in a recent interview with TMCnet. “We alleviate that by inputting everything into a database engine so that reports can be easily run. It’s the same TIMS platform with some added functionality for users to track their audit processes and progress.”
TIMS also has advanced notifications of contracts coming due, charge variances/discrepancies, and more, he said. It maximizes process efficiency and personnel’s productivity by mining data instead trying to create spreadsheets from paper, contracts, CDs, etc. According to McIntyre, approximately 20 percent of Tellennium’s clients subscribe to its “D-I-Y” offering.
“All organizations should perform some type of expense management whether done internally on a consistent basis or through a traditional outsourced full TEM method,” he said. “Without sophisticated centralized database reporting tools for all telecom services, auditing would an extremely inefficient process, practically futile. So, any organization can benefit if they desire to do it internally and have the available experienced personnel.”
And the company’s do-it-yourself model is the same tool sets, reporting and advanced notification capabilities that Tellennium uses internally, so it’s user-friendly.
“Most medium-sized organizations really do not fall into the DIY category as the average manpower necessary throughout the process spikes up and down (and time sensitive), making it difficult to manage personnel time on a consistent basis,” McIntyre concluded. “And if an organization does not have the specific expertise and available manpower to get the job done on a continually spiky basis, well then of course the DIY service is not right for them.”

Erin Harrison is a senior editor with TMCnet, primarily covering telecom expense management, politics and technology and Web 2.0. She serves as senior editor for TMC's print publications, including "Internet Telephony", "Customer Interaction Solutions", "Unified Communications (News - Alert)" and "NGN" magazines. Erin also oversees production of TMCnet's weekly iPhone e-Newsletter. To read more of Erin's articles, please visit her columnist page.

Edited by Erin Harrison

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