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Call Recording, Quality Monitoring, Analytics and Survey Solutions Provider CallCopy Appoints Mark A. Studer as Chief Financial Officer |
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CallCopy, a young and fast-growing company offering call recording, quality monitoring, analytics and survey software to the call center industry, has appointed Mark A. Studer -- former Chief Financial Officer of Teleperformance USA -- as its CFO. |
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March 27, 2008
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CallCopy and GMT Partner to Strengthen Contact Center Operations |
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CallCopy Inc. has entered into a strategic partnership with GMT Corporation that will bring together CallCopy's cc: Discover suite with GMT's award-winning GMT Planet enterprise workforce optimization solution. The combined products will provide organizations with a comprehensive call recording, WFM and quality management solution that will improve the quality and efficiency of their contact center operations. |
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March 25, 2008
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CallCopy Sees 75 Percent Increase in Revenue, Adds More Staff, Moves Company Headquarters |
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Owing to the success of its cc: Discover suite -- which offers call recording, quality monitoring, analytics and survey apps for the call center, tightly bundled on a shared platform -- CallCopy has realized growth of more than 75 percent from 2006 through 2007. |
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March 21, 2008
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CallCopy's Cc: Survey Released, Lets Contact Centers Capture Voice |
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CallCopy, a call recording and quality monitoring vendor, has introduced cc: Survey, a telephone-based survey application allowing contact centers to "capture the voice of the customer." |
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February 21, 2008
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CallCopy Launches Survey Channel on TMCnet |
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Technology Marketing Corporation (TMC) today announced that the Survey channel, sponsored by CallCopy, has been launched as the newest addition to the TMCnet channel program. |
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February 01, 2008
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Welcome to the Survey channel on TMCnet, sponsored by CallCopy, one of the fastest
growing call recording/ quality monitoring software companies in the industry. CallCopy's cc: Discover software suite combines call recording and quality management with customer surveys and speech analytics. The company’s cc: Survey application, which is part of the suite, helps organizations gain valuable insights on how their customers perceive them – insights which can be used to drive key business decisions. |
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