An unnamed global financial services firm, with "operations in more than 50 countries" has extended and expanded its existing hosted services agreement with Intervoice (News - Alert) to use Intervoice’s expertise and capabilities in voice portal, contact center and VoIP technology over the next four years, according to Intervoice officials.

 

Based on the customer’s minimum commitments, Intervoice is valuing the contract at approximately $17.0 million over 4 years, subject to certain cancellation provisions.

 

Intervoice has been providing hosted services to enterprises in North America since 1999.

 

Earlier this week TMC's (News - Alert) Stefania Viscusi reported that speech technologies provider Intervoice "announced the signing of a $4.5 million contract to expand their relationship with a major U.S. telecommunications company."

 

As per the newly signed contract, Viscusi said, Intervoice will provide the wireless telecommunications company with enhanced speech and voice portal products.

 

To help better address the needs of customers, Intervoice offers voice portal products that provide a more personalized experience for customers including speech technologies that help deliver self-service capabilities to meet the needs of all companies.

 

The products offer enterprises as well as service providers of both wireless and wireline services with increased personalization and a number of access possibilities for users.