In the contact center space, IP solutions are providing the ability to expand and enhance operations to better meet the needs of callers.

 

To honor the "best of the best", Customer Inter@ction Solutions Magazine offers companies with cutting edge IP contact center solutions the IP Contact Center Technology Pioneer Award.

 

Unified Communications provider, Intervoice (News - Alert) offers for the contact center, the Intervoice IP Contact Center (IPCC) and has was awarded a 2007 IP Contact Center Technology Pioneer Award for this offering.

 

Their IP Contact Center offers call centers a solution that enhances and improves the way calls and inquiries are routed and answered.

 

The award is presented to the IP contact center solutions or services that offer stand-out features, functions or capabilities that set them apart from others in the space.

 

By bringing together self-service capabilities with live agents and offering customers the ability to contact the call center via the phone, email web chat, fax or a voice message, their IP Contact Center solution offers the flexibility needed for a best-in class offering.

 

Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions commented, "I am proud to distinguish the best in IP contact center solutions through this awards program as a way to give accolades to the companies who have brought groundbreaking technologies to market.”

 

Winners will be showcased in the July issue of Customer Interaction Solutions Magazine.