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Intervoice unveils a new generation of two-way interactive mobile services at 3GSM World 2006

Speech Technologies

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February 21, 2006

Intervoice unveils a new generation of two-way interactive mobile services at 3GSM World 2006

By Anuradha Shukla, Contributing Editor


Intervoice Inc., has announced a new solution that will give carriers the ability to include a new generation of two-way interactive community-based mobile services to their portfolio of offerings. Intervoice Inc. provider of converged data solutions and speech technologies unveiled the plan at 3GSM World 2006.
 
The new Video Community Networks service from Intervoice will allow subscribers to interact with other consenting members through a flexible, multi-media messaging platform.
 
This unique capability is suited for delivering mobile services such as video dating, real estate house walk-through or car selling, or business community networking that not only rely on live voice and video calling but also deliver access to customized information-- a requirement of delivering personalized consumer services.

A report by In-Stat/MDR showed that by 2009, 22.3 million Americans will use mobile video and pay a total of $5.4 billion a year for the service. This figure will account for almost 15 percent of all wireless data revenues.

"The popularity of online services such as dating, peer-2-peer file sharing and trading environments such as eBay show consumers' appetite for personalized community-based services,” commented Ron Nieman, Intervoice Senior Vice President and General Manager, Network Strategic Market Unit on the occasion.
 
“To assure revenue growth, carriers need solutions that can drive ARPU and personalization can help them boost subscriber usage, stickiness and revenue. Intervoice's Video Community Networks service will help deliver a new generation of mobile applications to fit this demand," he also said.
 
Available sometime this year, the new Intervoice Omvia Media Exchange will enable operators and service providers to provide an attractive blend of multimedia applications such as: voice navigated messaging, custom ring tones, email and images and video can even be sourced from a single subscriber mailbox.
 
The new application is built around a powerful core known as the Home Zone which is the heart of the Omvia Media Exchange. This multi-modal application and central storage element is used to manage key user-related data including: subscriber log-in and profiles, contacts, greeting messages and system-help solutions.
 
Omvia Home Zone gives subscribers direct access to services through an intuitive, easy-to-use self-service interface. Subscribers can access various Home Zone service packs to adjust and customize their service mix, while managing their business and personal communications through Speech, DTMF and other interfaces. Home Zone allows users to customize call flows and greetings to suit their lifestyle preferences.
 

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Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.

 

 

 

 
 





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