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April 29, 2008

Five Reasons Enterprises Should Move From an IVR to a Voice Portal

By Stefania Viscusi, TMCnet Assistant Editor

To move to the next generation of voice technologies, companies must consider the value of a Voice Portal and the advantages it provides in improved customer satisfaction.
This move comes as the once successful IVR systems are no longer the best way to provide automated self-service.
Voice portals offer companies a more user-friendly and scalable solution for automated self-services thank to their open, standards-based design and flexible deployment options.
Also, with a voice portal, it is possible to offer customers faster services and richer automated interactions they demand.
For a more in-depth look at these advantages and the top five reasons for moving to a Voice Portal, Speech technologies provider Intervoice (News - Alert) is hosting a TMC Webinar, "The Five Reasons Enterprises Should Move from an IVR to a Voice Portal" on Thursday, May 15, 2008 at 12:00pm EST.
During the Webinar, learn how the movement of customer-facing applications to voice portals can bring an increase in customer satisfaction. The Webinar will also be open for a live Q&A following the presentation and will include presenters Kimberley Drobny, Director of Enterprise Solutions Marketing, Intervoice; Ian Jacobs, Strategic Analyst, Frost & Sullivan (News - Alert) and TMC Web Editor, Tim Gray.
What are you waiting for? Register Now!

Also, be sure to check out Intervoice's Speech Technologies channel on TMCnet. 

Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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