To move to the next generation of voice technologies, companies must consider the value of a Voice Portal and the advantages it provides in improved customer satisfaction.
This move comes as the once successful IVR
systems are no longer the best way to provide automated self-service.
Voice portals offer companies a more user-friendly and scalable solution for automated self-services thank to their open, standards-based design and flexible deployment options.
Also, with a voice portal, it is possible to offer customers faster services and richer automated interactions they demand.
For a more in-depth look at these advantages and the top five reasons for moving to a Voice Portal, Speech technologies provider Intervoice (News
) is hosting a TMC Webinar, "The Five Reasons Enterprises Should Move from an IVR to a Voice Portal" on Thursday, May 15, 2008 at 12:00pm EST.
During the Webinar, learn how the movement of customer-facing applications to voice portals can bring an increase in customer satisfaction. The Webinar will also be open for a live Q&A following the presentation and will include presenters Kimberley Drobny, Director of Enterprise Solutions Marketing, Intervoice; Ian Jacobs, Strategic Analyst, Frost & Sullivan (News
) and TMC Web Editor, Tim Gray.