Speech technologies provider, Intervoice, Inc. has announced it was named in the leader's quadrant in Gartner (News
), Inc.'s recently released, 'Enterprise Voice Portal and Interactive Voice Response (IVR
) Magic Quadrant 2008'. This is Intervoice’s (News
) sixth consecutive time being listed as a leader.
The Magic Quadrant is Gartner's analysis of how certain vendors measure against criteria for that marketplace. They describe leaders as "High-viability vendors with a strong voice response offering, significant market share, broad geographic coverage, a clear vision for how voice self-service needs will evolve and a proven track record for delivering interactive voice response offerings.
Also, "They are well-positioned with their current product portfolio and are likely to continue to deliver leading products. They have a strong partner ecosystem providing voice response applications, tools and services for their platforms. They typically have a strong contact center offering, with good integration between this and their voice response platform."
Intervoice also improved its position this year rising even above Nortel (News
) on the completeness of vision axis.
According to the report, “Gartner analysts evaluate voice response platform providers on their ability to convincingly articulate logical statements about current and future market direction, innovation, customer needs and competitive forces, as well as on how well they map to the Gartner position. Ultimately, a voice response platform provider’s ‘Completeness of Vision” rating is based on its understanding of how market forces can be exploited to create an opportunity for the provider and for its clients.”
Commenting on the company's placement in the leaders quadrant, Jim Milton, Chief Operating Officer, Intervoice said, "We consider our position in this Magic Quadrant as a direct result of our ability to execute on our mission to develop the best self-service applications that deliver the most natural intuitive ways for people to interact, transact and communicate. Enterprises around the globe continue to embrace voice self-service as a means of lowering costs, while enhancing customer service and creating brand differentiation," said. "We are thankful for and appreciate our customers and partners who consistently encourage us to raise the bar on innovation thereby moving this industry forward."
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