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March 22, 2007

Loquendo Adds Speech to Taxi Services in the UK

By Stefania Viscusi, Assignment Desk Editor

For taxi operators and riders, catching a cab just got a little easier thanks to speech recognition and text to speech from Loquendo.
The company announced today they integrated their speech technologies into Autocab, a solution from GPC Computer Software that offers taxi operators technology for their booking, dispatch, accounts and management needs.
With the new speech technology in place service will be easier, faster and better for both taxi operators and travelers.
An IVR system is utilized to help answer calls more quickly and route them accordingly and the inclusion of Loquendo's TTS technology into the system makes it possible for the system to ask callers questions about their booking needs as well as finalize or pass the booking onto an operator.
According to a news release, this will also provide benefit as the systems popularity increases not only the amount of routes a driver will receive, but also provides cost savings as it eliminates the need for extra staffing to handle the calls. Operators are able to stand by for the more complicated calls and those customers needing attention are tended too more quickly. "Over 80% of booking can be made via text, email or the internet," the release noted.
The solution also offers an enhanced feature for storing 3 frequent destinations for customers. By texting those locations to the system, it is fed into the TTS so each time the caller calls for a taxi, they can easily book their frequent journeys.
Loquendo also announced recently along with Olidata, a manufacturer of personal computers in Italy, the launch of Olidata Regalo Voice-- a voice-controlled media center, which includes an easy to use interface with dynamic TTS-based feedback allowing users to voice control such things as photos, music files, TV channels or VoIP telephony within the media center.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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