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Loquendo Adds Speech Recognition in Colombian Spanish
By Stefania Viscusi, Assignment Desk Editor
The latest version includes a Continuous Recognition Mode, so short, consecutive commands can be immediately recognized, as well as Feature Normalization, so that recognition accuracy is not compromised if run-time operating conditions become different than those on which the ASR was trained.
The technology is used in fully automated directory assistance services, voice portals, and automotive applications and has helped to greatly improve customer care and client experiences with voice interaction technologies.
During a recent interview with TMCnet, Loquendo’s Paolo Baggia, Director of International Standards, commented that, “Speech recognition is very effective in self-service or transaction applications which are now much more common and found in customer care applications.”
Biaggia said another area that also is becoming mature today is speech analytics, “the use of speech recognition to assess the behavior of customers in traditional or automated call centers.”
“The next challenge” he said, “is to apply speech recognition to perform unconstrained searches by voice; this is the new field of Voice Search.”
Loquendo also made headlines recently with the announcement that it upgraded TTS engine and that it is offering an all new version of its Speech Engine and SDK. The new offering gives prompt designers more control and includes an all new set of commands and control tags so they can precisely define how Loquendo TTS reads text, data, navigation commands, Web pages, emails, SMS, and more.
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi