Telecom software company, ConverTec Inc.
, offers UC desktop solutions for SMBs. The company is slated to release speech-enabled solutions later this year for Nortel
’s Business Communications Manager (BCM) and Avaya’
s IP Office platforms.
Two of the first offerings to be introduced as part of the suite, “Virtual Attendant” and “Virtual Assistant” will provide a more natural experience for callers.
To speech-enable these new telecom solutions, the company chose Loquendo
for their speech technologies which include over 25 language and 60 voices and offer truly natural sounding voices for users to listen and respond to.
“We are combining our artificial intelligence technology with Loquendo’s (News
) superb Automatic Speech Recognition (ASR) and Text to Speech (TTS) technologies to deliver a more natural and “human like” experience for callers,” said Doug Moffat, president of ConverTec.
“Callers will have a difficult time distinguishing between our Virtual Attendant and a live person,” said Doug.
Loquendo offers solutions for creating next generation speech-enabled applications that are scalable, easy to integrate, and which support all industry standards. Their technologies not only help to enhance customer satisfaction, but also greatly reduce costs.
The cost savings are further extended with ConverTec’s solutions which are targeted toward what the company calls a “price sensitive” SMB market – helping to make the speech-enabled solutions, “very attractive, on a cost, ROI and technology basis.”
“Now more than ever, small-medium enterprises need to optimize their technological assets. By coupling Loquendo’s speech expertise with their successful portfolio of products and professional services, ConverTec are indeed offering their customers the winning edge in today’s markets,” said Rosanna Duce, Vice President International Sales at Loquendo.
Last week, Loquendo announced
their text to speech (TTS) offering was selected by ESRI
, to speech enable a new in-vehicle navigation solution, ArcLogistics Navigator, which is intended for use by trucking, fleet and logistics applications and helps to keep drivers on route and on time.
The company also announced
last week that their speech technologies were also chosen for an Air Traffic Control (ATC) solution. The new offering, ATRES APP, is based on the Loquendo VoxNauta platform
and allows trainees to fly in various scenarios in a simulated environment. During these training sessions, they receive feedback and commands from an automated system powered by Loquendo – freeing up instructors to concentrate on other core duties.
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi