To bring life to Interactive Digital Assistants from Umanify, a start-up company, Loquendo (News
) has been chosen to provide their speech recognition and text-to-speech engines to power Umanify's umanServer Enterprise 2.6 conversational agent's platform.
Umanify's Interactive Digital Assistants make use of like-life speech and facial expressions to interact with and assist customers in a natural and direct way.
Not only do the assistants look realistic and life-like, but now, thanks to Loquendo TTS and Loquendo ASR, they are also able to understand, listen and speak with customers in an intelligent and expressive manner.
With these advanced capabilities, users can interact with the devices just as they would a human agent. This creates a much richer user experience while also allowing for 24/7 customer assistance.
To make interaction with the assistants quick, entertaining and easy for users, "Umanify technology implements a natural dialog manager and knowledge engine that makes it possible to answer queries that are spoken by the users in natural language," a news release explained. The virtual assistant then utilizes Loquendo's voices and instantly provides a response.
"We chose Loquendo for the natural expressivity and high level of intelligibility of its voices, not to mention the reliability of its automatic speech recognition technology. Their developer tools were excellent, and the integration of their speech engine in our assistants server platform was fast and easy" Francisco Martin B., CEO and founder of Umanify commented.
The Interactive Digital Assistants from Umanify are physically realistic and are based on human anatomic models. The look and feel of the user interface and the physical aspect of the assistants are fully customizable and can be changed for use in various business environments including mobiles, Internet, home automation, CRM, e-care, self service, e-commerce, education, medicine, leisure, automobiles, and more.