With its headquarters located in Houston, TX, Conexion One can provide businesses with U.S. based program managers and support, in-house software development, and experts in the U.S. Hispanic marketplace. The company is an industry leader in Spanish language contact center solutions.

Conexion One offers both business process and contact center outsourcing services to the Spanish speaking population in the U.S. The company manages and works to continually improve non-core functions like customer service, sales, collections and procurement, while continuing to push clients to pay great attention to their strategic agenda. The Spanish language contact center solutions provider offers a comprehensive solution portfolio that is flexible enough to support multiple clients’ business needs, as well as assurance that benefits are rapidly realized with the smallest amount of risk possible.

Companies can reap many benefits when outsourcing with Conexion One. Through outsourcing, a business can reduce costs associated with labor arbitrage, process reengineering and leveraging best practices and economies of scale. Using innovative processes as leverage, the latest technologies, and economies of scale, Conexion One pushes change that allows for an increased level of efficiency and standardization for clients. Outsourcing allows for the re-distribution of time and resources to core business areas that directly impact shareholder value.

When looking for new agents, Conexion One only hires employees with a high level of education, who understand the American Hispanic culture, and are certified bilingual in both English and Spanish. The company recruits agents from over 20 accredited universities, 50 technical colleges, as well as local employment seminars.

These recruited agents must meet top notch standards in order to be viewed as potential agent candidates and be accepted into the Core-X Training program. First, potential employees must pass an aptitude test that is a version of the U.S.’s GED. Once the candidate passes this exam, they then must pass a personality assessment that is based on overall cooperative team building skills, work habits and communication skills. A candidate’s background must be verified during this process; where past employment, legal, criminal and work status are all reviewed. The background verification also includes education and each school the person previously attended.