In telecommunications, a softswitch is one of those things that connects calls from one phone line to another, entirely by means of software running on a computer system. There is less hardware required, it makes telephony more affordable, and it can route all types of calls. Given that, what does a softswitch have to do with billing and why should it matter?
Softswitch technology is capable of providing extra software-based features, such as call recording and yes, even billing. For service providers who want to launch a new or expand an existing telephony business, this is good news.
Softswitch providers do all of the legwork for service providers, as the latter gains the benefits of having an industry leading softswitch and billing platform without capital investment, maintenance costs or deployment delays. In a hosted model, there is no need to install and configure the billing software on your own. It is a complete hosted switch and billing solution.
With switching and VoIP billing operations covered, a carrier can give attention to launching successful marketing campaigns, improving sales, increasing value added applications ultimately causing an increase in its market reveal and higher profitability.
Softswitch software has become an important tool of verbal exchanges in businesses of all sizes.
The immediate benefits of using a softswitch solution are cost-effective connectivity and truly integrated computer-telephony applications over your network. With IP telephony solutions, all the functionality of the system is maintained, and enhanced.
Relying on its billing benefits leaves decision makers to focus on offering fully integrated voice and data communications with new application capabilities that can enhance operational efficiency and improve customer service.
Edited by Alisen Downey