One of the advantages of VoIP is the mobility it allows; instead of employees being chained to their office phones, with a VoIP system it is possible to take the office phone with you via smartphone or home office.
For businesses that want the advantages of VoIP but still want to manage their own hardware, however, it can be hard to find the right solution that delivers on this promise of mobility.
One solution that businesses might want to consider is 3CX Phone (News - Alert) System 12. A software-based VoIP solution that replaces and updates traditional PBXs to enable businesses to make, receive and transfer calls through an internal network, 3CX Phone System makes it easy.
One of the key selling points of 3CX Phone System is a fully unified communications service solution which works across Windows, Android (News - Alert) and iOS. Many solutions might support one platform or maybe two, but the 3CX solution allows almost all employees to use their smart phone as an office phone. The solution also comes with PUSH technology, so even though the softphone is an app, it will act like a normal incoming cellular call.
Phone groups can be set up with the system, giving different users different access roles. Users can speak with colleagues through an instant messaging feature, as well as check their status before communicating with them through both the smartphone app and the desktop software console.
The 3CX solution includes user extensions, ring groups and the ability to host eight simultaneous conference calls of up to eight participants.
A paging feature lets employees use the system to make announcements to groups of people via the phone speaker in a similar way to a PA system, and the intercom feature allows phone system users to make an announcement to a single extension.
A call queue feature allows incoming callers to be kept in a queue until an employee becomes available to take the call.
The system supports both a company-wide phone book and a personal phone book for each employee, and there is backup and restore functionality to ensure that all the data in the system stays safe.
With the Pro Edition, businesses also can generate a number of analytical reports that are accessible via a web console, including call lists, queue and call center functionality.
Call statistics reports provide information on the calls made and received through 3CX Phone System.
The system serves as an IP PBX (News - Alert) server, which means that businesses also will want to have one or more SIP phones as “office” phones, as well as a softswitch provider to allow the IP PBX to connect with those on the telephone network. A provider such as REDCOM (News - Alert) can provide the softswitch that delivers a telephony connection.
For those looking to upgrade to VoIP, 3CX Phone System is a compelling enterprise option.
Edited by Alisen Downey