SOA/Web Services

BlueNote Networks (News - Alert), a provider of service oriented architecture (SOA)-based communications solutions, announced today a partnership with VoIP technology developer Telchemy (News - Alert). The partnership specifies that Telchemy’s VQmon/SA software will be embedded into BlueNote’s SessionSuite Enterprise and SOA Edition solutions.

 

VQmon/SA is an intelligent software program that allows network administrators to monitor the quality of individual calls, and then aggregate that data to determine overall network quality. The empowers administrators to make necessary changes to enhance service quality for users.

 

Michael Regan, vice president of engineering at BlueNote, commented that delivering solutions which integrate real-time communication services with business critical applications requires the ability to offer the highest possible voice quality. Integrating VQmon/SA into SessionSuite achieves this very goal.

 

“With Telchemy’s rich history of measuring voice quality over IP networks, we believe this partnership is a big step forward in giving our customers a significant competitive edge,” Regan said in a statement.  

 

In a joint news release Monday, the two companies explained that, unlike competitive products that require hardware add-ons, BlueNote’s SessionSuite solutions are completely software-based. This means that customers can monitor their networks and receive call quality data using less test equipment.

 

The companies described Telchemy’s VQmon/SA as being the most widely used and deployed VoIP analysis technology. The software is designed to efficiently analyze parallel packet streams to produce listening and call quality estimates, measured using the Mean Opinion Score (MOS) metric. MOS rates call quality from the user perspective.

 

Understanding the importance of call quality, BlueNote built into its SessionSuite solutions a feature called Session Detail Records (SDRs), which lets administrators review call details and export that data for use in business functions such as billing. Thanks to the integration of VQmon/SA, this data now includes a MOS rating—allowing administrators to take appropriate troubleshooting steps when improvements are needed for individual call and overall network quality.

 

“Our VQmon/SA product will allow BlueNote’s customers to automatically monitor live calls in a non-intrusive manner and proactively test calls for on-demand troubleshooting,” explained Alan Clark, CEO of Telchemy, in a statement.

 

Clark continued: “In providing them with these tools, BlueNote is demonstrating to its customers that it understands what they need to keep ahead of the game, and is committed to partnering with companies like ours to deliver best-in-class solutions.”

 

BlueNote’s SessionSuite product family provides a solution that integrates real-time, interactive communications with business applications and processes. It’s designed to improve productivity, collaboration and business agility. The solutions in this suite are scalable, resilient and easy to manage, thanks to the use of an open modular software architecture capable of incremental deployment alongside existing PBX systems without operational disruptions. 

 

The integrated Telchemy feature is now available  with SessionSuite Enterprise and SOA Editions, at no additional charge.

 

To learn more about BlueNote’s SOA-based solutions, visit the company’s TMCnet.com channel, SOA.

 

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SOA/WEB SERVICES