People who work from locations other than the traditional office setting are referred to, depending on the industry, using a variety of different labels. These include “telecommuters,” “virtual call center agents,” “teleworkers,” and “nomadic users.” All of these labels are part of a broad, general change in the business world, based on the concept that work is an activity rather than a location.
To a large degree, communications technology advances in the past few years have helped the teleworking trend to boom. It’s long been recognized that, in certain situations, enabling people to work while traveling or from home is more efficient and can result in higher productivity. Until recently, though, limitations in communications technology often prohibited teleworking.
That has changed with the introduction of solutions like BlueNote Networks’ (News
) SessionSuite product family, which offers global accessibility to enterprise voice and video services, regardless where the users are located. SessionSuite, broadly speaking, extends enterprise communications services to Internet-based users—allowing said users to access said services from any location where there is an Internet connection.
Unlike hardware-specific VoIP
solutions, SessionSuite runs on standard data servers, which means businesses can control the performance, density, cost and growth of providing communications services to remote workers. This also means that SessionSuite can leverage data center services (e.g. RADIUS, LDAP
, Microsoft (News
) Active Directory) the same as with other IT applications.
The SessionSuite product family leverages a distributed, modular architecture that teleworkers can use to access corporate video and voice services—without the cost and complexity of virtual private network
connections. Enterprises using SessionSuite save money on mobile phone usage by giving teleworkers the tools they need to manage calls using a variety of devices, such as desk phones, mobiles phones and standard PSTN
In particular, the SessionSuite Desktop application, a Windows-based communications assistant integrated with telephony functions, is designed to enable teleworker productivity while saving enterprises money. The application delivers voice capabilities to a desktop or laptop computer, with capabilities to augment a desk phone or mobile phone.
Teleworking has a variety of applications: traveling employees, customer-premise consultants, telecommuters, works in the field, and temporary employees. Such businesspeople need not sacrifice communications capabilities just because they’re not in a traditional office setting.
To learn more about BlueNote’s teleworker solutions, please visit the SOA/Web Services
channel on TMCnet.com, brought to you by BlueNote.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users. Today’s featured white paper is Direct Push Synchronization over the Air, brought to you by CommuniGate Systems (News - Alert).
Mae Kowalke is an associate editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Mae’s articles, please visit her columnist page. She also blogs for TMCnet here.