SessionSuite WebCaller is a telephony thin client that provides capabilities for adding voice communications to Web sites and browser-based applications. The solution is designed to be lightweight and customizable to meet the needs of software-as-a-service (SaaS (News
)) providers, independent software vendors (ISVs) system integrators (SIs) and enterprises.
To achieve this capability in WebCaller, BlueNote leveraged the features of other products in the company’s SessionSuite family. WebCaller includes Web Service APIs (application program interfaces) that allow Web designers with no specialized telephony knowledge quickly and easily add voice capabilities to Web pages.
“SessionSuite WebCaller enables businesses to enhance customer interactions, extend customer reach and improve telecommunications and call center economics with an easy to implement approach to embedding voice into Web pages,” explained Sally Bament, BlueNote’s vice president of marketing and product management, in a statement.
Nadji Tehrani, executive group publisher and editor-in-chief for Customer Inter@ction Solutions magazine, commented that BlueNote Networks won the Product of the Year award because of its proven commitment to quality and excellence in its solutions.
“I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from BlueNote Networks in the future,” Tehrani said in a statement.
Each year, Customer Inter@ction Solutions magazine bestows Product of the Year awards on companies that demonstrate excellence in technological advancement and application refinements.
To learn more about WebCaller and other SessionSuite products, please visit the SOA/Web Services
channel on TMCnet.com
, brought to you by BlueNote Networks.
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Mae Kowalke is an associate editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. She also blogs for TMCnet here.