SIP

One of the biggest challenges for a growing company is to be able to sustain that growth while controlling costs and maintaining high levels of customer service. Without an effective strategy and the proper tools, rapid growth can lead to quick deterioration of services, impacting revenues.

 

 

AGN reports that a majority of organizations realize a 50 to 70 percent cost savings with the company’s service, including the cost of inbound toll-free calls, international dialing and other voice services.

 

As a business-class phone service, OnDemandSIP uses Session Initiation Protocol (News - Alert) (SIP) for call control routing and connects the Avaya phones peer-to-peer. Requiring no special hardware, the service can be set up in real time.

 

The AGN solution is VoIP Protocol Agnostic in that it supports both H323 and SIP. Avaya Quick Edition deployments can be interconnected to Avaya IP Office deployments to enable free calling between locations. An organization with company headquarters supporting users on an Avaya IP Office may have several branch locations supporting users on Avaya Quick Edition. Even though the locations are using different VoIP protocols, AGN will facilitate free calling and transferring of calls between locations.

 

Michael Hartley, director of operations, AGN Networks, highlighted that businesses can simply purchase their Avaya one-X Quick Edition phone, call or visit the AGN Web site to select a phone number from nearly any US location, and they can be up and running in under 30 minutes.

 

Hartley went on to add that by combining AGN services with Avaya technology, branch offices and small businesses can now take advantage of the same productivity-enhancing intelligent communications capabilities that are used by the world’s largest corporations and priced to fit their budget.

 

Geoffrey Baird, vice president and general manager, Communication Appliance Division, Avaya, contributed that the simplicity and cost-effectiveness of Avaya one-X Quick Edition present the perfect match for SIP Service providers looking to address the small office market. Companies will be able to leverage their existing Internet connection for dial tone and can add new phones to their network on demand. That can add up to significant cost savings and productivity gains that will benefit the bottom line.

 

According to Hartley, “AGN is happy to be working with Avaya on its recent SIP Trunking enhancements to Quick Edition. The solution underscores our commitment to premise-based, rather than hosted PBX solutions giving small business customers a more robust, and in most cases, more cost effective alternative to IP Centrex. With Avaya Quick Edition  and AGN OnDemandSIP small business customers can finally enjoy the benefits of IP Telephony that has been, up to now, mostly relegated to residential and large businesses.”

 

For midmarket businesses looking for a mobile and fail-safe solution, this combination from AGN Networks utilizing Avaya one-X Quick Edition is a promising solution. With a proven name like Avaya, AGN will be able to deliver a superior solution to its customers while also responding to the demand for better functionality in telephony.

Susan J. Campbell is a contributing editor for TMC and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.