Newport Beach, California-based BandTel (News - Alert) recently announced that its SIP trunking services are now fully interoperable with the open media gateway software from Paraxip Technologies. The two companies are collaborating to deliver solutions specifically geared toward the contact center industry.

 

Paraxip develops software products that make it possible for IP telephony platforms and applications to seamlessly connect with heterogeneous network elements. The company’s software solutions are designed from the ground up in order to deliver a very high level of transparency between IP telephony and legacy applications and the associated network equipment.

 

The ultimate goal of all this: deliver seamless operations in hybrid network environments, where IP and traditional telephony come together.

 

By working together to integrate their products, the two companies are delivering more than the some of their parts. Namely, transparent and customizable connectivity features between networks, making it possible for legacy and IP contact center applications to leverage BandTel’s SIP trunking network—which includes that company’s N-Plus architecture.

 

N-Plus is designed to solve throughput and redundancy problems on high-capacity, SIP-based networks. This capability, explained Chris Dunk, CEO at BandTel, is of particular interest to contact centers.

 

“More call centers are demanding a seamless way to transition to a VoIP telephony environment,” Dunk said in a statement. “By partnering with Paraxip – a true leader in enabling IP telephony platforms and applications, we are meeting, if not exceeding this demand with a VoIP and SIP solution that is cost-effective, flexible and easy to deploy.”

 

Paraxip president and CEO Serge Forest expressed a similar sentiment about reasons for the partnership with BandTel.

 

“Our goal has always been to help call centers usher in the era of VoIP and make the migration from a legacy telephony infrastructure to one that's IP based as trouble-free as possible," Forest said in a statement. “BandTel is a SIP Trunking pioneer so it only makes sense to align with them and offer our customers a sophisticated solution with a broad range of features and unparalleled flexibility.”

 

Deploying a combined BandTel/Paraxip solutions empowers both companies to offer their customers an even better value proposition: retain existing phone network infrastructure, including legacy PBXs, yet add VoIP capabilities without needing to purchase additional equipment.

 

How is this possible? Paraxip’s media gateway software (controlled via a SIP interface) delivers a wide spectrum of features required by enterprises and contact centers alike, including:

 

To learn more about BandTel’s SIP trunking solutions, please visit the company’s TMCnet.com channel, SIP Trunking.

 

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