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April 30, 2008

IVR Technologies Intros Talking SIP 3.4

By Calvin Azuri, TMCnet Contributing Editor


IVR Technologies has released version 3.4 of Talking SIP (News - Alert), its fully-integrated application, media, and billing server. The server features class 4/5 switching, registration, location services and enhanced services. These services are targeted to assist service providers globally.
 
The new version of Talking SIP enhances end-user control and adds new services designed to drive revenue for service providers. It also reduces costs by cutting down on the time it takes to monitor network technology. This time can be put to better use elsewhere.
 
The new features in version 3.4 help attract subscribers and reduce churn.
 
“Talking SIP 3.4 represents a significant development effort in adding new costing and network administration features as well as a very robust PBX and messaging module,” said Barry Sher (News - Alert), vice president of business development at IVR Technologies, in a statement. “Through the newly added Voicemail and PBX Module, service providers can now offer their own virtual PBX (News - Alert)/MBX services to enterprises and consumers along with a feature rich voice mail system, custom auto-attendant, and/or audio text system.”
 
Sher added that the Voicemail and PBX Module enables service providers to created hosted offerings that can attract other operators through white label programs. Margins have been eroded in the long distance market, which means providers seeking to make a profit while differentiating themselves often need to offer value-added services that streamline the user experience.
 
“Our core objective has always been to deliver innovative retail applications to our customers that drive revenue and build margin to their networks and Talking SIP 3.4 greatly improves on our ability to do so.”
 
Other new features with Talking SIP 3.4 include:
 
Hosted PBX Services — Specifically designed for enterprise customers, these features include hunt groups, do not disturb, forward on busy, no answer, outbound call blocking, and full Class 5 feature support, among others.
 
Voicemail with Unified Messaging —A comprehensive voicemail system is provided for message distribution and message waiting indicators. The system incorporates greetings, organized by time in addition to record modes for services like silent monitoring and quick record for mobile note taking. This module is compatible with SMTP mail systems. The result is unified communication and also inclusion of a toll saver mode for tariff savings during message retrieval.
 
Auto-attendant —Unlimited auto-attendants with first or last name directory listings. This feature can be used with the audio text system for customer specific menu tree selection and call routing.
 
Audio Text — There is no limit on depth menu trees for IVR prompting and call routing based on user selection. This feature, if used with the auto attendant application, enables service providers to provide facilities-based or hosted white label services.
 
Session Activity Logging — A feature that can be utilized by customer service representatives for dealing with caller issues, along with the functionality of detailed call session activity logging for each customer account.
 
Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.
 

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"As Canada's leading wholesale provider of VoIP infrastructure to tier 1 telecommunications companies throughout the world, we continue to make investments in IVR Technologies and their products based not only on the product's growing value proposition with each new release but most importantly their outstanding customer service."
- Stephen Mundy, President, KBT Systems Corp.

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