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December 16, 2009

IP Fax Podcast: Exchange 2010 Integration vs. Exchange 2010 UM Integration

By Amy Tierney, TMCnet Web Editor

Companies interested in IP fax sometimes get lost in the terminology and jargon that supports the technology. While many just simply want to send and receive their faxes, the industry has a lot more to offer users.
Matthew Miller, product manager for Sagem-Interstar, recently talked about the differences between a standard Microsoft (News - Alert) Exchange 2010 integration and Microsoft Exchange 2010 UM integration.
“The core of the debate is differentiating between the two,” Miller told TMCnet during a recent podcast.
A standard exchange 2010 integration is what most fax vendors offer, including Sagem-Interstar (News - Alert), and that technology has been around for several years, he said. It addresses both desktop faxing, as well as production or business application faxing. In a standard Exchange integration, the fax solution relies on Exchange as a means of interfacing with the users. They connect through Outlook and the Exchange Server connects to the fax server to send and receive faxes.
In addition, Exchange provides storage for the faxes in a user’s inbox or sent items folder and offers a unified work space to manage e-mails and faxes in the single unified mailbox, Miller said. What’s more, call control, transmission and routing are managed by the fax server.
Miller said Sagem-Interstar’s XMediusFAX Exchange 2010 UM integration is “quite unique” because it offers some salient elements to make life easier for IT administrators in terms of integrated security and user management. The XMediusFAX Exchange 2010 UM integration is unique because it:
Offers a true Active Directory integration for true querying capabilities (no synchronization nor schema modifications required)  
Does not  require any installation on the server and leverages standard Exchange configurations to move traffic to and from the Exchange environment.  Therefore, no dedicated connectors are required for the fax server.
Provides a drop-in solution for customers wishing to migrate seamlessly from the existing UM 2007 capabilities.  As per stringent Microsoft specifications, a seamless transition is required for enabling outbound faxing, which was a critical element missing in the previous Microsoft UM 2007. XMediusFAX complies with Microsoft’s specs for ensuring a continued user experience in terms of similar “look and feel” for Outlook fax views and notifications.
“A pure UM integration only provides inbound faxes, whereas an enhanced UM or standard Exchange integration provides both inbound and outbound faxing,” Miller said.
Like the standard Exchange integration and  fax processing, fax reception is handled by the fax server, but call control and routing are managed by the Exchange UM element. The Exchange integration also enables users to have a single number for voice and fax.
Sagem-Interstar’s XMediusFAX IP fax solutions can be deployed in either model. The company offers seamless migration for customers using fax in UM 2007.
“We provide … a continued user experience for the customers and seamless transition to enable outbound faxing, which is the critical element that was missing in previous Microsoft UM 2007 solutions,” Miller said.
To listen to the full podcast, visit the IP fax channel on TMCnet, or click here.
To find out more Sagem-Interstar, visit the company at ITEXPO East 2010. To be held Jan. 20 to 22 in Miami, ITEXPO (News - Alert) (News - Alert) is the world’s premier IP communications event. Sebastien Lalonde, project manager, unified communications, for Sagem-Interstar, will speak during a session on Integrating Fax into Your Enterprise UC Experience at 3 p.m. on Jan. 21.Don’t wait. Register now.

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