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April 28, 2009

GENEX Services Boosts Employee Productivity with IP Fax System from Sagem-Interstar

By Patrick Barnard, Group Managing Editor, TMCnet

GENEX Services is a managed care organization providing care solutions to more than 1,200 clients in 120 locations throughout the United States, Puerto Rico and Canada. It is one of the leading providers of cost containment and fully integrated care management services in the occupational, non-occupational, auto and group healthcare markets. Clients include self-insured employers, insurance carriers, managed care organizations and third party administrators.
As the company is focused on controlling health care costs and reducing disability expenses, it obviously wants to convey the image of an efficient and financially prudent organization. As such it is continuously seeking ways to reduce operating costs while at the same time boosting efficiency and employee productivity.

In order to comply with HIPAA and other government regulations, a high percentage of the company’s 2,200 medical and business professionals rely on IP fax on a daily basis to share critical documents in a variety of formats.

So when the company started seeing limitations in the capacity of its RightFax system -- specifically, channels locking up, causing faxes to be dropped -- it immediately went out and investigated alternate systems, including Sagem-Interstar’s XMediusFAX Fax over IP (FoIP) solution.
The problem with the RightFax “boarded” system that GENEX was using was that it simply couldn’t handle the load. When high volumes of faxes came in, the system kept locking up and required constant re-booting. Eventually the staff and IT department became frustrated with the need to constantly restart the system. GENEX needed an IP fax system that could handle the large volume of daily faxes in stable and reliable fashion while at the same time seamlessly interoperating with its Cisco IP Unified Communications (News - Alert) environment.

The XMediusFAX SP edition with T.38 FoIP-based technology was just the fix (… er, fax) the company needed, as it is field proven to manage
large fax volumes and deliver high levels of scalability, survivability, security and advanced integration capabilities.

With its advanced features, this “boardless” IP fax system immediately met the needs of GENEX’s office-based employees as well as its remote subscribers.

Best of all the system integrated seamlessly with the company’s Cisco (News - Alert)-based VoIP platform to drive cost savings and minimize network management. Connected directly to a 3800 series voice gateway within a Cisco Unified Communications environment, XMediusFAX utilizes GENEX’s VoIP backbone for IP fax communications and is fully integrated throughout the company.
Implemented more than a year ago, GENEX has seen a rapid return on investment on its XMediusFAX system. Productivity has been increased by as much as 40 percent through increased fax success rate. Meanwhile administration time for managing the fax process has been significantly reduced.

What’s more, the company has benefited by providing assurances to its customers by demonstrating preparedness for HIPAA compliance through the ability to archive and create an audit trail of all IP fax transactions. XMediusFAX facilitates HIPAA compliance by enabling fast, reliable and secure fax transmission of confidential patient information. Faxes are routed directly to intended recipients’ email inboxes or secure printers. This prevents unauthorized access, whereas traditional fax machines leave faxes where anyone can read them.

“Based on recommendations from other users and extensive testing within our company, we were convinced that XMediusFAX was the fax server solution for us,” proclaimed Gerard T. Longo, messaging & voice platforms engineer for GENEX Services, in a new customer case study from Sagem (News - Alert)-Interstar. “By successfully migrating over to XMediusFAX, our employees are more productive and no longer bound by bottlenecks that used to plague our previous fax server solution. XMediusFAX met our company’s cost and reliability objectives and allowed us to leverage our existing Cisco IP infrastructure. Overall, the product has provided increased ROI and satisfaction levels for our staff and customer base.”

Sagem-Interstar (News - Alert) made news on TMCnet earlier this month when it announced that it will be participating in the upcoming Cisco IT Innovations Forum, a live, online event to be held May 7.

During the live, interactive conference, attendees will learn how to safely reduce IT costs and determine which new technologies provide the fastest payback for their mandatory IT projects. What’s more, attendees will learn how to maximize the value of their existing network resources and enable their employees to do more with less.

The supplier of IP fax solutions also made news on TMCnet in March when it introduced OpenLine and OpenScribe, two new complimentary "plug and play" server appliances for secure routing, cost-effective faxing, document management and archiving. These new rack-mounted appliances leverage existing IT investments through open compatibility with multifunction peripherals (MFPs) and information systems.

Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.

Edited by Patrick Barnard

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