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February 19, 2013

HRH Next Selects AMEYO

By Anil Sharma, TMCnet Contributor

HRH Next Services Pvt. Ltd. has selected AMEYO for smooth execution of SIM verification project entrusted by Idea, one of the telecom companies in India.

AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth.

Officials with Drishti claimed that AMEYO customers enjoy a significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

"We are one of the larger BPOs in the industry. In order to maintain our standards of quality towards our customers, it is very important that we track and monitor our performance. This is usually done through reports which our initial solution Vicidial was unable to. Therefore we needed a versatile solution that could not only generate reports but also have the capability to customize them,” said Ankit Shah, MD, HRH Next, in a statement.

Shah said that AMEYO proved a clear winner in this area as it offered a pure reporting tool.

“Also, we used IVR and ACD features of the product which could enable us to gauge the interaction between the customer and the agent. Since the solution covers all our bases thoroughly, it is paving the way for us to improvise and excel in our business," he said.

Thanks to Drishti's AMEYO, HRH Next has been able to carry out the assignment successfully.

Company officials said that with AMEYO's advanced features such as ACD, IVRs and Voice Logger, HRH Next was able to curb downtime, elevate agent's productivity as well as customer satisfaction.

According to company officials, the reporting tool facilitated HRH to gather reports of their execution and performance. Customization of their CRM with AMEYO also proved helpful for them in accomplishing the project.

Edited by Rich Steeves

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