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October 04, 2011

TMCnet Interviews Karol Waldron from Sagemcom

By Jamie Epstein, TMCnet Web Editor

TMCnet recently had the chance to speak to Karol Waldron, business development manager of Sagemcom, at ITEXPO (News - Alert) West 2011 that took place from September 13-15, in Austin, Texas.

Sagemcom USA is the software development group here in North America responsible for manufacturing all of the software for companies, specifically fax-related technology. In the market for roughly 20 years manufacturing a variety of different fax products under a variety of different brand names, the company started recognizing the wide scale emergence of voice of IP systems (VoIP) in 2002.

“At that time, all of our products relied on third party hardware in order to send and receive faxes,” Waldron said. “Given where the industry was going both with VoIP and virtualization, we decided at that time that our products really weren’t an elegant fit given where the market was going. So we went back to the drawing board, totally rewrote our product from scratch and in doing so bundled into the products something called our T38 protocol stack. It’s essentially the protocol required in order to reliably run faxes over a voice over IP network.”

Waldron added, “What’s unique about us is that the stack is in our software, so we’re truly a single source software only solution for fax over IP. Ultimately what that means is you can drop our product XMediusFAX either on a native Windows server, a virtual machine something like VM or HyperV. There is even a version of our software that can sit on a Cisco (News - Alert) router if you choose.”

XMediusFAX is a fax over IP solution that allows users to send and receive faxes from their desktop through multiple clients. The product also integrates with backend applications. “At the end of the day, we can connect to just about any device and fax enable it. It’s a very sticky technology,” Waldron said.

Believe it or not, fax is still growing at a rate of 20 percent annually. It’s a very reliable, secure and easy method of getting documents from point A to point B.

“Our products are what we call infrastructure grade, meaning we just leverage the investment and the infrastructure that our clients have already made. So, there is a definitely a trend towards the IP side of the business,” Waldron added.

In the near future, Sagemcom has a lot of really exciting plans. Waldron concluded, “We recognize that fax is usually the beginning of a much larger business process, typically a work flow process whether it’s receiving a patient’s prescription or a loan application—whatever the case may be. With our next release, we have built in a lot of features that are going to improve that user experience and workflow process.”

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Carrie Schmelkin

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