iET Solutions, a global supplier of IT Service Management and Software Asset Management solutions, has announced the successful assessment and certification of its IT Service Management (ITSM) solution, iET ITSM, for twelve ITIL processes through Pink Elephant.

Pink Elephant is a supplier of ITIL and ITSM conferences, education, and consulting services. iET ITSM was assessed and certified as PinkVERIFY 3.1 compatible on twelve ITIL processes. Company officials said that this makes iET Solutions (News - Alert) the first ITSM software vendor to achieve this many certifications.

“The ITSM market is increasingly competitive and with over 70 other vendors in this industry, vendors must always look for new ways to set their solutions apart. That's why PinkVERIFY is one of the strongest ways to prove the abilities of your tools,” said Walter Elliot, president and CEO at iET Solutions.

Pink Elephant’s PinkVERIFY, one of the rigorous tool certification programs, and its experienced consultants have assessed almost every tool on the market and have agreed that iET ITSM is the first tool to satisfy all PinkVERIFY 3.1 criteria for twelve ITIL V3 processes, Elliot said.

iET ITSM meets 100 percent of the PinkVERIFY 3.1 general, core, and integration suitability requirements for ITIL V3 processes such as incident management; problem management; change management; service asset and configuration management; knowledge management, event management.

iET Solutions provides a comprehensive, out-of-the-box IT Service Management (ITSM) solution, available both on premise and Software as a Service. iET Solutions comes with additional modules for ITIL process analysis and optimization, Smartphone accessibility, CTI (News - Alert) integration, and entitlement-based software asset management, offering a complete package for continual service improvement.