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Epygi Technologies has provided emergency telephone equipment and support to restore an automated medical transcription system utilized by hundreds of doctors nationwide. The original system terminating in Baton Rouge became inoperable with the degradation of long distance service in and out of Baton Rouge during the Hurricane Katrina disaster. Baton Rouge is 90 miles from New Orleans. Baton Rouge General is a non-profit hospital swelling with medical refugees from the New Orleans disaster and the host hospital for this important transcription service.
The transcription service allows doctors to dictate findings, recommendations, Rx et cetera to a toll free number. These calls are converted to digital recordings, routed to the appropriate department and transcribed by hospital employees as part of the patients treatment and records. Hospitals as far away as Michigan and Washington DC were affected. Doctors had to use manual methods including paper and voice recorders slowing down the process of delivering medical attention.
Rich Roberts, systems architect at PHNS (www.phns.com), the hospitals Dallas based IT company contacted STARVOX (www.starvox.com) for a solution to the hospitals growing problem. In turn STARVOX requested equipment from Epygi (www.epygi.com) to be rushed to Baton Rouge. Tim Valis, on site for PHNS at Baton Rouge General (www.brgeneral.org ) reports on the process, Epygi has been exceptional in getting this fully functional. It is a gateway not hooked up to a traditional PBX but to a custom interface. This presented a challenge, but your developers stepped in, took it on, and made it work. Equipment was delivered on Friday and made fully operational early Saturday of the Labor Day weekend.
Doug Ancil, Technical Support Analyst, at Epygi, quickly assembled a team of engineers working with STARVOX and PHNS to configure a unique solution that mimicked the routing and numbering scheme used by the previous telephone network. Other hospitals in BR Generals hospital group have received additional IP PBXs from Epygi to restore and supplement voice traffic that continues to be compromised both inbound and outbound.
Tim Valis praises the dedicated response by STARVOX and Epygi We are very appreciative; there are 12 hospitals nationwide and literally hundreds of doctors who are using the system. Without your help, we would not have a solution. Without Epygi this would not have been possible. You stepped in and made this happen. Otherwise doctors would still be using manual methods pieces of paper or voice recordings into voice recorders that then had to be handed off physically. Those methods all require more time.
Epygi products are part of a growing industry that replaces traditional voice systems with high quality Internet voice, called Voice over IP (VoIP). This technology uses data lines to connect to long distance gateways and bypasses the traditional voice network. Much of the phone network in south Louisiana is damaged and inoperable. Epygi and STARVOX are using data lines allowing quality long distance service and critical operations such as the transcription service to be restored quickly.
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