Sales Software

LiveOps (News - Alert), a technology company offering innovative solutions for managing contact centers, is reportedly going to be a Gold sponsor at the Salesforce.com Dreamforce Global Gathering 2009 event.

 

At the event, LiveOps will display its technology in two sessions, where it will demonstrate how cloud computing can be useful in the contact center. Various customers who have used both LiveOps and Salesforce.com's (News - Alert) service cloud in their business operations will also share their experiences at the event.

 

Salesforce.com’s Dreamforce 2009 will feature LiveOps “LiveOps On-Demand Contact Center Platform,” which is integrated with Salesforce.com's service cloud.

 

For management of contact centers, LiveOps provides two solutions for enterprises. First, is the company’s “Contact Center in the Cloud,” a software-as-a-service, or “SaaS (News - Alert),” technology platform for managing contact centers. The second – “Workforce in the Cloud,” – is an on-demand workforce for outsourcing call center calls.  

 

Additionally, much like Salesforce.com’s motives of offering cloud-based systems for a no hassle operational method, the company also offers its “LiveOps On-Demand Contact Center Platform,” which gives the benefits of cloud computing to the contact center by offering an always-on and instantly scalable contact center infrastructure in a pay-per-use model. The company deploys this technology for successfully running a virtual call center with over 20,000 independent agents.

 

The global customer support organization of salesforce.com also uses its service cloud to create a virtual contact center with agents across five continents, and a panel including its executives and Paul Lang, senior vice president of product management at LiveOps, will also exchange their views at a session in the event.

 

In a yet another session, Salesforce.com, AAA Ohio and Expert Planet who have deployed LiveOps' On-Demand Contact Center Platform and Salesforce.com's service cloud for operating contact centers will share their experiences with the attendees.

 

According to Wes Hayden (News - Alert), president, LiveOps, the combined solution of LiveOps and Salesforce.com's service cloud have helped companies achieve better operational efficiencies, flexibility and real-time visibility across all their contact centers and dreamforce is a fantastic opportunity for companies to learn about best practices of cloud computing in contact centers.

 

March last year, LiveOps had announced that its On-Demand Call Center Platform had earned successful integration and certification with the Salesforce CRM application suite.