Most telecoms today offer a diverse range of communication services based on growing demand, just as many enterprises today are turning to rich communication suite solutions to house all these channels of communication in one place.
Tiscali (News - Alert) Italy, a major alternative Italian telecom operator, recently opted for Friendly Technologies’ TR-069 Device Management solution to effectively manage its growing subscriber base through all channels.
Friendly’s solution will help Tiscali simplify and accelerate the provisioning, deployment, management and monitoring of its broadband devices and services.
Officials said that the TR-069 Device Management solution will also enable Tiscali to reduce the workload handled by its Customer Support Center, resulting in improved customer satisfaction and loyalty.
“We are honored to have been chosen by an operator like Tiscali,” said Nir Ezer, Friendly’s vice president of sales and marketing. “This contract further expands our growing list of telecom operators who trust Friendly’s carrier-class solution, which enables end-to-end service life cycle management for devices and services.”
With the help of Friendly, Tiscali now has a solution that can automate the provisioning process of new subscriber devices as well as simplify the call handling and resolution process of the customer support center.
Tiscali has started with the deployment process of Friendly’s solution, together with full back-office integration of Friendly’s ACS (News - Alert) and Tiscali’s high-level OSS/BSS/CRM systems.
“We are happy with our choice,” said Tiscali’s CIO, Salvatore Pulvirenti. “Looking for a TR-069 ACS Solution and comparing various vendors, Friendly Technologies was assessed to be the optimal solution, combining quality, features, service and best value. From the moment the system was implemented, we were able to take proactive measures and ensure our customers receive the best quality of service. And thanks to the automation of Customer Support operations, we are already seeing a better and more optimized way in our resources allocation.”
Friendly Technologies boasts of various innovative carrier-class products that are built on industry TR-069 and OMA-DM standards supporting various device types.
Edited by Alisen Downey